News: Better Than Excellent

What do you do when your customer feedback surveys are telling you that you are good or very good? Many companies rest on their laurels but not West Park Conference Centre in Dundee. ICD and training partners, Quest Scotland Ltd recently chose West Park as a venue for the launch of our fledgling training and development venture. When you are in the business of developing client's customer experiences, you want to be assured that the venue you choose will live up to expectations of a good experience! Certainly the team at West Park did not disappoint us.

Having built a reputation for great service and great catering, they are pushing for more detailed feedback to help them secure their brand position locally in Dundee and beyond.  ICD are delighted to have been engaged by West Park to contribute to their customer strategy.