News: Dundee - City of Discovery

In our first full year of having joined forces with our training delivery partners, Dundee based Quest Scotland Limited, we have been delighted to work with the Housing Department of Dundee City Council. Beginning with support to their staff conference we are now working with managers and staff to engage their people in an ambitious programme of change through continuous improvement and focusing their culture around customers.

It was our privilege to meet this year's award winners at the conference, recognised by their peers for the good work they had done in teams and individually, as managers and fund raising for others. We add our congratulations to them and hope that this inspires a new crop of nominees to go the extra mile in 2010.

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News & Events

Can't Get No Satisfaction

Recently, ICD and Servicetick presented a real-time solution for collecting ... read more

Real time feedback group

Hot on the heels of our most successful client workshop ... read more

Realtime Feedback

Knowing the moment things go wrong with your service can really ... read more

Treating Customers Fairly

ICD is to host a learning event in late February ... read more

It's only natural!

Scottish Natural Heritage - the body responsible for promoting the ... read more

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The ICD Partnership Ltd


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