News: Going the extra (air) mile

Your airport experience is about to get much better if you choose to fly through Glasgow International airport. ICD is thrilled to have been selected to work with BAA Glasgow Airport to establish an improvement plan to increase passenger satisfaction with the end to end service experience.

BAA Glasgow airport is determined to be the best amongst competitor airports serving air travellers whether business or leisure passengers. While they are not soley responsible for delivering the customer journey, we applaud their view that they do want to take a lead in ensuring that customers have a seamless and efficient journey in line with their expectations and that if there is an opportunity to add value, BAA want to make it happen.