News: Realtime Feedback
Knowing the moment things go wrong with your service can really help you to manage the customer experience. Now it's possible to get realtime customer feedback straight to your desk and a group of managers are meeting to discuss how that would help them in Edinburgh on 18th March. Joint hosts ICD Partnership Ltd and Servicetick will also demonstrate how others have done this successfully. If you missed the event but are interested to hear more. Call Russell 0n 07973 329669 or email us for details at info@icd-partnership.co.uk