Clare Moore, Consultant
Background:
Clare Moore's experience is in the area of Customer Experience Management. She is able to pull from her time as Head of Customer Relationship Management (CRM) British Airways and Head of CRM Strategy at Telewest Broadband (now Virgin Media), as well as her subsequent work with many other organisations to provide benchmarks and short cuts to successful CRM implementation for clients.
A particular area of CRM that Clare specialises in is Complaint Handling. Author of "Secrets of Successful Complaint Handling", she is able to help clients gear up to deal with any service failures quickly at a lower cost, through better processes, measures, training and management of the customer experience. A skilled facilitator and conference speaker, Clare is also a full member of the Professional Speakers Association.
To order your own copy of Secrets of Successful Complaint Handling, please contact us: russell@icd-partnership.co.uk