Our Values
Our Values
The ICD Partnership Ltd is firmly committed to:
- Promoting the best interests of our clients and their customers
- Working with our clients to achieve successful business solutions – “not doing it to them”
- Pragmatic, realistic approaches that recognise the context in which we are operating
- Optimising our clients’ investment in time and resources
- Keeping pace with the forefront of good customer management theory and practice
Our 10 CustomerCommitments
- We will work hard to keep a dialogue going withour clients and contacts via our newsletter "NUGGETS", by phone, email and in person recognising that the timing has to be right for you.
- Whenever we can provide support to expand our clients' network of contacts, supply potential opportunities or simply to keep them apprised of what is going on we will do so. Please contact us if you think we can help you find a solution.
- While the budgets for projects may not always be there, more than ever the issues of customer retention and marketing effectiveness are to the fore. We may be able to help you find ways to move things on without the expense of a big project.
- We will adjust our prices in accordance with the economic climate and what your budget can afford.
- We will be flexible on payment terms and
- Ensure you get best value from your budgets
- We can provide your with skilled people on an interim or call off basis. So we can add to your skill base without adding to your headcount. Our experienced coaches and consultants can mentor to ensure the right skills, attitudes and customer considerations are being transferred into your business and embedded in your culture.
- We all need to future proof our businesses to spot and prepare for the opportunities and threats coming over the horizon. With that in mind we will share with you the latest research and thinking as we find it from within business and the customer management expert communities around the world.
- We will continue to bring together leaders from industry to discuss and debate what is happening in their marketplace and the wider customer issues including a focus on how the best are tackling these. We will expand our capability to provide our clients with sound intelligence on what is influencing their customers' buying behaviours and service satisfaction.
- We will provide training and development opportunities, and the opportunity for your trainers to build their capability in good customer service, account management, sales and marketing practice.