Client Testimonials
“The internal perspective of customer needs doesn’t give you the full picture. The ICD approach has created a team of change agents, embedded an approach to ensure structured feedback on customer priorities we can use and in our operations and personal objectives.”
Simon Bailey, AEGON
“Many thanks for all your help in defining a clearer marketing approach for AUK. Having an independent take on what we are doing and what we are planning to do has been very valuable and very much appreciated!!"
John Dick, Awards UK Ltd
“I have been on so many training courses and workshops but I can honestly say that this was the best. I was impressed that you had obviously taken time to understand our business context and how you incorporated it in the training and examples used.”
Katherine Howell, NBS
Having worked closely with ICD Partnership Directors I can endorse their approach to customer management consultancy and evelopment of customer focus strategies. Their methods are sound and based on good research and principles, enabling them to create pragmatic and appropriate solutions for their clients. There are few companies in the UK with such skills and applications.
Professor Nikolaos Tzokas, Norwich Business School
Thanks again for the report and an excellent two days you provided for us - so full of fun and life
Dr Ingrid Salomonsen, Director, EVA (RCWA)
